Troubleshooting & Recovery

Website down, hacked, or broken? Back up, fast.

When your website stops working, every hour costs you. From hacked WordPress sites to broken forms, we find what’s wrong, fix it properly, and get you back online. Billed by the hour, no retainer needed.

Calm, fast help when it matters most.

White screens, hacked pages, layouts broken by an update, forms that stopped sending: we’ve seen it all. We find the actual cause instead of patching the symptom, then explain in plain language what happened and how to stop it happening again.

  • $135Per hour. Pay only for the fix
  • 1 dayWe reply to every message within one business day
  • 0Retainers or contracts required
  • 3 minOur fastest fix, according to one very relieved client
What’s included

We fix what others can’t.

From a single broken form to a full hack recovery, diagnosed properly and fixed for good.

  • Hack & malware cleanup

    Infected files removed, backdoors closed, and your site restored to a clean state.

  • Outage diagnosis

    White screen or error page? We track down the real cause, fast.

  • Broken updates

    Plugin or theme update gone wrong? We untangle it without losing your content.

  • WordPress errors

    Database errors, broken forms, and PHP issues, fixed at the source.

  • Restore from backup

    When it’s the fastest route back, we restore cleanly and re-apply what’s changed since.

  • Prevention advice

    A plain-language summary of what went wrong and how to keep it from happening again.

Deliverables

What you get.

A working site, and a clear picture of what happened.

  • Diagnosis of the root cause
  • Malware & hack cleanup
  • Fixes for broken updates & errors
  • Restoration from backups
  • Security hardening after recovery
  • A plain-language summary
Clear PixelQuote

Troubleshooting & Recovery

From

$135

CAD per hour

  • Fixed price, quoted up front
  • No templates, ever
  • Calgary-based team
Start your project

Thank you for shopping local ■

Troubleshooting & Recovery FAQ

Troubleshooting questions, answered.

What people ask when something’s gone wrong. Don’t see yours? Reach out. We answer every email ourselves.

info@clearpixelweb.com
01How fast can you start?

We reply to every message within one business day and treat a site that’s down as urgent.

02Can you fix a site someone else built?

Yes. We regularly recover and repair WordPress sites built by other agencies and freelancers.

03How do I stop this happening again?

Our $80/month maintenance package covers updates, backups, security, and monitoring: the things that prevent most emergencies.

04How is it billed?

At $135 per hour, for the time actually spent. We’ll give you an honest sense of scope before digging in.

Let’s talk

Book a free 15‑minute call.

Tell us about the project. We’ll map out scope, timeline, and a fixed price. No pressure, no obligation.